# How to hire the right local roof repair company

> How to hire a local roof repair company you can trust: check reviews, verify license and insurance, look for certification and get every detail in writing.

Canonical page: https://www.mobleybros.com/blog/roofing/roofing-repair/how-to-hire-the-right-local-roof-repair-company/

Mobley Brothers Roofing & Renovation (Mobley Brothers Roofing & Renovation LLC) is a family-owned and veteran-owned roofing and renovation contractor founded in 2007 by brothers Mike and David Mobley, one company with two branches; their sons, Operations Managers Martin Mobley (Lebanon) and Aaron Mobley (Knoxville), work alongside them. Offices in Lebanon (112 Tirzah Street, Lebanon, TN 37087, (615) 455-3131) and Knoxville (10440 Laurel Pointe Lane, Knoxville, TN 37931, (865) 205-0800). Tennessee contractor license 59116. GAF Master Elite residential contractor, GAF GoldElite Commercial contractor, HAAG Certified Inspector (residential), certified FORTIFIED Roof installer, BBB Accredited with an A+ rating. Google rating 4.9 from 94 reviews (Lebanon) and 4.9 from 286 reviews (Knoxville). Hours: Open 24 hours, 7 days a week; Calls answered or returned day or night.

Ask friends for a roofer or search online and you will end up with a long list. But roofing companies are not all the same, and most homeowners do not hire one often enough to know what to look for. When you need a local roof repair company, it is usually urgent, which makes a careful choice even harder. Whether you need a leak fixed, a new roof or help after a storm, here is how to find a roofing contractor you can trust, today and for years to come.

## Find a local roof repair company before you need one

Most people do not think about a roofer until water is coming through the ceiling. A leak or storm damage is the worst time to start looking: it is hard to decide well under stress, and after a big storm, good roofers get busy fast.

When you already have a relationship with a roofing company, you know who to call. If the same company inspects and maintains your roof over the years, it also knows your roof's history, and its photos and records can help if an insurance adjuster later asks whether damage came from a storm or from wear. Our post on having a roofer before you need one covers this in more detail.

## Start with referrals, then check independent reviews

Ask people you trust who they use. A post on Facebook, Nextdoor or your HOA page can turn up a dozen names in a day. Then do your own research:

- Read reviews on independent sites such as Google and Facebook. Any business can say anything about itself on its own website.
- Check the company's Better Business Bureau profile. Accreditation with an A rating or higher is a good sign.
- Look at the website. Does the company serve your area? Does it offer the services you need now and the ones you may need later?

Not every review will be five stars, and that is fine. Read how the company responds and whether customers describe the same strengths over and over.

## Why a local roofer is worth it

A local company knows local permitting rules and building codes, and it depends on its reputation to grow, so it has every reason to do the job right and stand behind it. A contractor who rarely works in Tennessee is also less likely to hold the license the work requires. Be especially careful after a storm, when out-of-town crews arrive looking for work. Our guide on how to avoid roofing storm chasers lists the warning signs.

## Verify licensing and insurance

The Tennessee Department of Commerce and Insurance notes that a state contractor's license is required before bidding on larger projects, and that for smaller jobs you should check with your local building codes office about state or local license requirements. You can check any contractor's license for free at verify.tn.gov.

Licensing and insurance are separate, so check both. Ask for certificates showing current general liability and workers' compensation coverage, with dates that are still in effect. Ask, too, whether the company's own employees will do the work or whether it will be subcontracted.

## Choose a company that repairs and replaces roofs

It is great to have a company that is good at finding leaks. But eventually every roof needs replacing, and you want that job to go to someone you already trust. A company that does both also has no reason to push a replacement you do not need. Our motto is simple: repair when we can, replace when we should. Make sure the company has experience with your roofing material, whether that is architectural shingles or metal.

## Why manufacturer certification matters

Anyone can buy shingles at a home improvement store. Certified contractors complete additional training with the manufacturer on how its products should be installed as a complete system, including underlayment, starter strips, flashing, ventilation and ridge caps. That training helps make sure the roof is installed correctly and that you are eligible for more than the manufacturer's most basic warranty.

GAF, for example, has several levels of contractor certification, and its Golden Pledge limited warranty, which adds workmanship coverage, is available only through GAF Master Elite contractors. Mobley Brothers is a GAF Master Elite residential contractor, so we can offer up to 50 years of coverage on qualifying new-roof installations, including up to 25 years of workmanship coverage through the GAF Golden Pledge, with terms in your proposal. Our guide to your GAF warranty coverage explains the tiers.

## Treat the first appointment like an interview

Narrow your list to a few companies and schedule appointments. You are the customer, so pay attention:

- Did they arrive on time, in a marked vehicle?
- Were they courteous, and did they listen to your concerns or just tell you what you need?
- Did they show you photos of what they found and explain the next steps?
- Did they follow up when they said they would?

## Get everything in writing

A reputable roofer gives you a written proposal, not a number scribbled on a business card. It should describe the work, the materials and how the company stands behind the job. TDCI advises getting a written contract that includes the company's name, address and phone number with anticipated start and completion dates, and generally not paying more than one third of the cost up front, with payment terms in writing. Never pay a deposit before you have signed a contract. Our post on roofing contract essentials walks through what to look for.

## Call Mobley Brothers when you need a local roofer

Mobley Brothers Roofing & Renovation is a family-owned, veteran-owned company, roofing in Tennessee since 2007, licensed and insured, and A+ rated by the Better Business Bureau at both offices. We handle roof repair in Lebanon and roof repair in Knoxville, full roof replacement, siding and gutters, and we help with insurance claims. For most jobs, we measure from satellite imagery, send a written proposal, and look at the roof in person before install day, or sooner on request. Call our Lebanon office at (615) 455-3131 for Nashville and Middle Tennessee, or our Knoxville office at (865) 205-0800 for East Tennessee. You can also send us your details online and we will get back to you.

## Contact

- Mobley Brothers Roofing & Renovation of Lebanon: 112 Tirzah Street, Lebanon, TN 37087. Phone (615) 455-3131.
- Mobley Brothers Roofing & Renovation of Knoxville: 10440 Laurel Pointe Lane, Knoxville, TN 37931. Phone (865) 205-0800.
- Hours: Open 24 hours, 7 days a week. Calls answered or returned day or night.
- Contact page: https://www.mobleybros.com/contact-us/